FAQ’S

Front desk hours

Our front desk hours are Monday to Friday, 9:00am - 7:30pm, Weekends 9:00am - 5:30pm and on Public Holidays 9:00am - 2:30pm and an on-site manager is available for guests who require urgent assistance outside of reception hours.

Check-in time

Check-in time is 2:00pm. An on-site manager is available to check-in guests arriving outside front desk hours. If you expect to arrive outside reception opening hours or are delayed upon arrival, please inform our front desk in advance by emailing: bookings@parkaveresidence.co.nz or calling +64 (9) 276 66 77 and we will advise you of our late check-in instructions.

Check-out time

Check-out time is 10:00 am. Guests can leave keys in the express checkbox to check out before 9:00 am.

Early check-in or late check-out

Early check-in or late check-out is subject to room availability. Charges may apply. Please contact reception for further information.

Cancellation, modification and no shows

Non-refundable - Please note, if cancelled, modified or in case of no-show, the total price of the reservation will be charged.

Non-refundable bookings

If advertised, prepay reservations referring to bookings once made cannot be modified or cancelled. If cancelled or modified after confirmation, 100% of the reservation will be charged. Guests’ credit cards will be charged at the same day of booking.

Damage of property

Guests will be held responsible for any loss or damage to the Park Ave Residence property caused by them, their friends or any other person associated with them.

Access

Access is via swipe card which will be provided on check-in. Room access is via the same swipe card. If you require additional cards please contact reception. If your swipe card is misplaced or lost, a fee $50.00 will be charged for replacement.

Wireless internet

Every guest can access the Park Ave Residence secured WIFI. Guests can have multiple devices connected using the same login credentials. 2 GB WIFI is free to all Hotel guests. Unlimited Wifi is also available for an extra cost. Please check at reception for more information. 

Vehicle parking

We offer a limited number of on-site car parks. The car park is conveniently located next to the Park Ave Residence building for guests to use. Costs are $25 per night for short term stays only. For the long term, please contact reception.

Non-smoking property

Our rooms are strictly non-smoking rooms. Please exit the building if you wish to smoke. Smoking fine ($250) will apply to guests who smoke inside their room.

Noise and party regulations

There is a maximum of two people allowed in any of the guest rooms at any one time. Having a party or creating a disturbance in any of our guest rooms may result in the eviction from the premises and forfeiture of the stay.

Lost and found policy

Park Ave Residence accepts no responsibility for any personal belongings lost, damaged, or stolen. Should any guest lose personal belongings, except for perishables, whist staying at Park Ave Residence, if recovered, the item will be kept for 90 days. We will make a reasonable effort to contact the guest who lost the item if possible. Please note that found items will be shipped back at the owner’s expense.

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